Rooting your device void your statutory warranty?

Hi everyone,

I read this useful article about rooting a device and warranty status. The article refers to the Directive 1999/44/CE that will be superseded by Directive (EU) 2019/771.

The FSFE article states:
The difference is only that if the defect arises now [i.e. **after six months**], the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device. But in order to avoid needing to repair or replace your device, the SELLER HAS TO PROVE that your action caused the defect .

On EU Web site I found this statement:

If your product breaks after 6 months , you still have the right to have your goods repaired or replaced for free or, at least, to a price reduction or your money back. However, YOU MAY NEED TO prove that the problem existed when you received the goods .

In my opinion, both the new and the older directives agree with the FSFE article. Moreover, the two quotes are expressing the same concept. That is, if the defect was factory defect, already present, the seller pays. Conversely, if the defect is due to the wrong use of the customer, he pays.

Can a seller tell me that the FSFE article is not valid anymore? Who is charged to proved the existance of the problem?

Thank you in advance

Thanks for the interesting question! Unfortunately I don’t know, but perhaps @hugo?